Frequently asked questions.

Care and Maintenance

How can I get technical support for troubleshooting/repairing my Lennox equipment?

To ensure your Lennox product performs safely and reliably over its lifetime, we recommend that you contact your local Lennox dealer for any service needs you may have.

Lennox provides factory-direct technical support to Lennox dealers across the country. Should your dealer encounter an unusual situation that requires specialized expertise, he may contact us directly for assistance. If you're in need of a replacement part, your Lennox dealer can supply and install the component.

Why is it important to have regular maintenance on my home comfort system?

You wouldn't buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises, would you? In the same way that an automobile requires periodic maintenance for optimal performance, a home comfort system should be regularly inspected by a qualified technician.

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Should I cover my outdoor unit in the fall and winter?

Covering the unit is not necessary, especially if you have a heat pump that runs all year long. In fact, covering an entire unit may actually trap moisture. If you're concerned about leaves and debris getting inside the housing, short covers are available as an optional accessory and may be purchased through your local Lennox dealer.

For additional maintenance suggestions, visit our Tips from Dave section.

Is the extended limited warranty transferable to subsequent homeowners?